Developing leaders, driving growth at Incentive FM 

“When it comes to training, I’ve found suppliers often talk a better game than they deliver. Positive Change Partners deliver what we ask—and our teams come back bristling with energy, ideas, and a real desire to apply the learning. The return on investment is unquestionable.”

Martin Reed, Group Managing Director

The challenge

Incentive FM was on a growth journey but they knew that to scale effectively, they needed to invest in their people. 

  • Off-the-shelf leadership programmes didn’t cut it. 

  • They needed a bespoke, hands-on approach focused on real-world results. 

  • The goal? Equip leaders and managers to drive business performance and create a culture of high-impact collaboration. 

Our approach

Incentive FM partnered with Positive Change Partners to co-create an intensive, practical, and bespoke leadership and management programme. 

  • Focused on doing, not just learning: We designed hands-on programmes that emphasised application over theory. 

  • Bespoke design: Tailored content aligned perfectly with Incentive FM’s culture and values.

  • High-impact skills: Leaders and managers developed advanced communication, stakeholder engagement, and problem-solving skills.  

Explosive growth: Incentive FM’s turnover soared from £28 million to over £70 million in just three years—a 400% increase whilst partnering with PCP, refining a pilot and delivering two programmes a year for leaders.

What happened?

Energised leaders: Managers returned from the programmes buzzing with ideas, confidence, and new ways to lead their teams. 

Trusted partnership: PCP became more than just a training partner; they became Incentive FM’s trusted advisor, helping to drive outstanding performance and growth across the business.  

Key takeaways

  • “The programme gave us real, practical tools to lead, communicate, and create a high-performance culture.”

  • ”The key achievements for me were improved client relationship through better more meaningful communication, improved team output and more delegation to my team. The improvement of the team has been noted by my lead client and line manager!“

  • “I have improved all round since undertaking the course and this has resulted in two promotions since completing [it] and an appointment as a board Director of one of our contract cleaning businesses.”

  • “These changes have been recognised by the client and with ongoing training we have seen a real change in the way the team are viewed and have been given another two year extension to the contract.”

  • “Utilising the sales and client interaction techniques I have improved my conversion rate on sales, resulting in some significant new contracts and additional revenue for the company.”

  • “When we spoke to Positive Change, we realised they shared our culture and ethos—focused on doing, not just teaching. That’s what made the difference.” 

 

Want your teams performing at the level your strategy demands?

Call – or send us an email – on the details below to start the ball rolling. We will then arrange a time for you to meet or speak with the right person.

CALL: +44 (0)7786032818

EMAIL: info@positivechangepartners.com